9.1 We and the persons referred to in paragraph 4 are not liable for any delay, loss or damage caused by:
(a) your failure to keep any of your promises;
(b) any unreasonable request made by you;
(c) your use of the Documents;
(d) any act or omission of any person outside our control; and
(e) fire, flood, drought, storm, lightning, act of God, peril of sea or air, explosion, sabotage, accident, embargo, labour dispute or shortage, civil commotion, act of war or war or any event or occurrence outside our reasonable control.
(f) If paragraph 9.1 does not apply, our liability and the liability of the persons referred to in paragraph 4 (in either case whether arising in contract, bailment, negligence or in any other way) for:
(g) a breach of this Contract a breach of duty as bailee or negligence - is limited to us refunding the amount paid by you for the Services or the Documents in respect of which the breach occurred;
(h) a breach of any non-excludable condition (other than one implied by s69 of the Trade Practices Act) - is limited, at our option, to re-supplying, replacing or repairing the Documents, paying the costs of re-supplying, replacing or repairing the Documents or re-supplying, or paying the costs of re-supplying, the Services in respect of which the breach occurred;
(i) technical or promotional information, any other material provided by us in relation to the Documents or advice relating to the use of the Documents - is nil;
(j) any other services we provide to you including the provision of manuals, guides, workplace plans, or operating procedures - is nil;
(k) any risk management assessment undertaken by us and any report as to changes in operating procedures - is nil.
9.2 We have the benefit of these exclusions and limitations of liability even if any loss or damage arises from a wilful, deliberate or unauthorised act or omission by us or any of the persons referred to in paragraph 4.
9.3 Except for liability referred to in paragraph 9.2(b) you indemnify us (and the persons referred to in paragraph 4) against:
(a) any loss, destruction or damage to the Documents;
(b) any loss, damage or claim (including costs) arising from your use of the Documents;
(c) any use of the Documents by any other person;
(d) any other loss or damage consequent on, or arising in connection with, your breach of this Contract;
(e) any loss or damage consequent on, or arising in connection with, our actions under paragraph 6; and
(f) any liability, loss or damage to any third party consequent on, or arising in connection with, this Contract.
9.4 You must have appropriate insurance to cover your liability under the indemnities in paragraph 9.4. You must provide us with a copy of such insurance, if requested.