Decisions for owning or contracting-out transport consider:
- total cost reduction
- this area is not your core focus
- to improve customer service
- to use the provider of the services management skills
- reduce your own staff levels
- return on investment
Your Transport - Our Technology
Manage your transport deliveries. Giving you greater control, traceability and transparency, we integrate our technology and management into your existing transport network. There is no need to change your established distribution network or make major changes to your transport. We take care of customising a solution that addresses your unique business structure and requirements. The result is a smooth and efficient process, with valuable information at your fingertips.
How does this work?
- Stay with your current transport carrier
- Let us know your preferred distribution procedures and rules
- We integrate our proven technology with your transport carriers, using your account
- Now you have access to electronic lodgement of consignments, track & trace and management information via our 24/7 Access portal.
Using your current transport, we will link our software solution to them - on your behalf, on your account. For any order sent to your warehouse, the shipment will be booked electronically. The corresponding transport and delivery details are then updated on the warehouse system, allowing you access real-time, accurate delivery information and tracing.
Reduced customer calls
Your customer service staff only need to learn and use one system for delivery enquiries and all carriers will be handled in the same way. By sending e-mail notifications to receivers, and providing clear, accurate information to carriers, customer service calls are greatly reduced. Entering, printing and searching for consignments takes significantly less time than with a manual system, and produces a more professional looking result.
Improved Company Image
You only get one chance at making a first impression. Accurate, timely delivery with a low error-rate creates the most favorable perception a business can achieve with its customers. Repeat business and service recommendations stand and fall with that first customer experience. Through better presentation of your freight, and faster handling of your customers' enquiries, the positive perception of your business can be significantly increased.